This presentation offers an overview of Alberta’s implementation of the Connect Care clinical information system in ambulatory care, with a deliberate focus on the people and processes that enable meaningful digital transformation. Rather than emphasizing technology, the session underscores the pivotal role of governance, strong sponsorship, stakeholder engagement, and visible leadership in navigating complex organizational change. It highlights the value of inclusive stakeholder engagement strategies—such as collaboration with patient advisors and user groups—to ensure solutions are grounded in frontline and patient experience. At the heart of the presentation is a comprehensive change management approach, featuring practical tools like communication frameworks, the importance of end-to-end workflow demonstrations, and patient safety review sessions, all designed to build confidence and readiness. The discussion also outlines tailored launch support models, including superuser networks and both on-site and virtual assistance, reinforcing the principle that true success lies in empowering people through thoughtful change, not just deploying new systems.
Learning Objectives
- Explain the importance of governance, leadership, stakeholder engagement, and sponsorship in supporting large-scale digital transformations in healthcare.
- Describe effective stakeholder engagement strategies that ensure system design and implementation reflect the needs of patients and frontline users.
- Identify key change management tools and approaches used to support readiness, adoption, and sustainability during CIS implementations.
- Explore launch support models—including the role of superusers, hybrid assistance approaches and issue escalation frameworks
- Summarize the role of project management in coordinating resources, managing risks, and maintaining alignment across program priorities and timelines.
Presented by:
Olga Maciejewski, MBA, PMP, PROSCI CMP, CPHIMS-CA
Olga Maciejewski is a seasoned healthcare leader specializing in digital transformation, change management, and clinical informatics. As the Change Management Lead for Alberta Health Services, she played a pivotal role in the province-wide implementation of Connect Care, one of the largest Epic-based clinical information systems globally. With nearly two decades of experience in healthcare operations and digital health, Olga combines strategic insight with frontline empathy to drive meaningful change. She holds an MBA from the Haskayne School of Business and is certified in project management (PMP), change management (PROSCI CMP), and health informatics (CPHIMS-CA). Beyond her role at Alberta Health Services, Olga contributes to the broader digital health community as the President-Elect on the Board of Directors for the HIMSS Canadian Prairies Chapter. She also serves on the HIMSS Professional Development Committee, promoting lifelong learning among digital health professionals. Olga’s commitment to community service has been recognized with The Queen Elizabeth II's Platinum Jubilee Medal in 2022.
Joy Fu, MAL, BN, RN
Joy Fu is an innovative forward-thinking leader with over fifteen years leadership experience in nursing and health informatics. As the Executive Director, Clinical Operations Informatics Office at Alberta Health Services, she is responsible for leading informatics teams in collaboration with clinical operations to utilize Connect Care clinical data and quality improvement tools to inform health outcomes, service delivery, professional practice, and continuous improvement to support quality patient care. She is a member of the Patient Family Advisory Council and provides operational and informatics expertise to inform the strategic development and use of Connect Care to empower patients to be partners in their healthcare journey. Joy is passionate about leveraging technology and informatics to support patient care, service delivery, health outcomes, and research. She holds a Master of Arts in Leadership from Royal Roads University and a Bachelor of Nursing degree from the University of Calgary.
Earn One Continuing Education Unit (CEU) for attending this webinar. Content from the webinar aligns with Core Health Informatics Topics.
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