Where AI Scribes Break Today

AI scribes are scaling rapidly—but “good enough” documentation can introduce real clinical, legal, and equity risk, especially in specialty and complex care.

Improving the Input: FirstHx

FirstHx addresses this at the source by improving the clinical context fed into a scribe. Patients complete adaptive, evidence-based clinical interviews before the visit, generating structured, longitudinal histories that reduce reliance on incomplete, real-time conversations and allow clinicians to focus on diagnosis and treatment.

Improving Interpretation: CAMH

At the Centre for Addiction and Mental Health (CAMH), the first enterprise AI scribe customized for mental health and addictions deployed in Canada shows where current approaches break—cross-organizational data leakage, missed suicide risk, incomplete mental status capture, loss of non-verbal context, and failure to reflect cultural nuance.

What This Could Enable

Together, these approaches point to a potential shift in integrated care. By combining structured pre-visit histories with AI that can interpret complex conversations, documentation could become more complete and longitudinal—helping clinicians better identify patterns, reduce misattribution, and make more coordinated decisions across mental and physical health.

Cross-Sector Perspective 

This session brings CAMH and FirstHx’s unaffiliated work together for the first time. Moderated by the eMental Health International Collaborative (eMHIC), it explores both the benefits and the limitations of cross-sector collaboration—and what becomes possible when different parts of the system are examined together, without assuming partnership.

Session Structure & Flow

• Brief framing of where AI scribes stand today
  
• Case study: FirstHx
• Case study: CAMH
• Moderated panel discussion
• Audience Q&A

Key Takeaways

• Where AI scribes break in real-world care
  
• Why both clinical context and interpretation matter
  
• Risks: clinician rework, misdiagnosis, legal exposure, and inequities
  
• What this could enable for more connected, whole-person care
  

Presented by:

Dr. Tania Tajirian is Chief Health Information Officer and Chief of Hospital Medicine at the Centre for Addiction and Mental Health (CAMH). 

As CHIO, Tania has led a clinically driven, research-informed strategy to reduce documentation burden and optimize workflows through co-design, governance, and responsible implementation of digital tools. She is the principal investigator of CAMH’s multiyear EHR and AI initiatives, advancing practical approaches to workflow integration, trust, evaluation, and responsible AI adoption. 

As Chief of Hospital Medicine, she leads research and quality improvement efforts to better integrate physical and mental health care for patients with complex needs, and contributes to national digital health strategy through leadership with Digital Health Canada.

Dr Chris O’Connor, CEO of FirstHx, critical care physician at Trillium Health Partners, and Founder and former President of Think Research. 

Chris brings a rare combination of frontline clinical experience and health technology leadership. His work has focused on addressing gaps in clinical workflows through structured, evidence-based approaches, including pioneering digital order sets inspired by aviation safety checklists. 

At Think Research, he led from inception in 2006 to its growth into a public listing in 2020, with solutions across 11,000 healthcare facilities worldwide. At FirstHx, he is leading the company’s growth and international expansion, applying his experience in clinical practice and company-building to improve how patient data is captured and used across care settings.

Linda Hanane Mouhamou (she/her/elle), Management Consultant and Patient Partner

Linda has nearly a decade of experience across the mental and digital health sectors. As an independent consultant, she leads strategy, operations, and implementation at the program, organizational, and system level, supporting organizations including the Mental Health Commission of Canada, Canadian Mental Health Association, the Royal Canadian Mounted Police, and CAMH. Her work sits at the intersection of business, equity, lived experience, and digital. 

She is a Global Advisor and former Head of Strategy & Partnerships at the eMental Health International Collaborative (eMHIC), a cross-sectoral network of folks working directly or indirectly in digital mental health.

Earn One Continuing Education Unit (CEU) for attending this webinar. 

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

Will Falk discusses his new CSA Public Policy Centre paper, “A Complement, Not a Substitute: Generative AI’s Role in Canadian Healthcare in 2026.”  Here’s an excerpt:https://www.canhealth.com/2026/02/26/governing-generative-ai-from-permission-to-competency-to-measurement/

The paper’s central argument is simple: the bigger risk now is moving too slowly. Clinicians are already using generative tools for documentation and information retrieval. Patients are using them to get explanations and navigate a system that often fails to do either. Pretending we can pause this adoption doesn’t make healthcare safer.  It may lead to a shadow system.

Will examines where generative AI offers real leverage against familiar constraints, why the complement-versus-substitute distinction matters for clinical practice, what early Canadian implementations are actually showing, and what policymakers and regulators need to get right. The audience should expect a direct, evidence-based case for moving faster with appropriate safeguards not another cautious call for more study.

Presented by:

Will Falk, B.Sc., MPPM

Will Falk spent 25 years as a strategist and advisor in New York and Toronto advising top academic centres, governments, and innovative companies in healthcare.  Since retiring from the PwC partnership in 2017, Will had had several roles. He is an Executive in Residence at the Rotman School of Management at the University of Toronto where he has taught since 2008. He is a Senior Fellow at the CD Howe Institute, a Fellow with the Canadian Standards Association Public Policy Centre, and an Innovation Fellow at Women’s College Hospital Institute for Health System Solutions and Virtual Care. He invests in and has worked with several startups focused on healthcare.

Earn One Continuing Education Unit (CEU) for attending this webinar. 

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

Facing growing workforce pressures, our organization took action by piloting patient self-check-in kiosks to enhance data accuracy, reduce staff burnout, and empower patients. Over six months, adoption, staff experience, and workflow dependencies were analyzed. Findings revealed critical insights into digital readiness and change management. Key lessons highlighted the need for clear expectations, staff engagement, and seamless integration with booking processes which are foundational for sustainable, patient-centred digital transformation.

Presented by:

Carina Andreatta is currently the Director of the Project Management Office at St. Joseph’s Healthcare Hamilton. She holds an Honours Specialization in Health Sciences and a Minor in Psychology from Western University and an MSc in eHealth from McMaster University, a Big Data Analytics certification from York University, a PMP certification and is Prosci Change Management Certified.

Marla McGregor is currently a Project Manager of the Project Management Office at St. Joseph’s Healthcare Hamilton. She holds a Honours Bachelor of Life Sciences and Masters of Business Administration (MBA) specialized in Health Services Management from McMaster University. Marla also holds a PMP certification.

Earn One Continuing Education Unit (CEU) for attending this webinar. 

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

Unlock the value of legacy data with Enterprise Content Management (ECM). Learn how to archive, access, and analyze information while driving smarter insights. Discover powerful ECM tools that simplify governance through retention policies and automated workflows - helping your organization stay efficient, compliant and future-ready.

Presented by:

Laura Hall, Quest Diagnostics

Laura Hall brings more than 35 years of healthcare experience to Quanum Enterprise Content Solutions (ECS) and Quest Diagnostics. Laura spent the first 10 years of her career as an oncology nurse at Baptist Hospital. She also served at HCA, Onlife Health and Blue Cross. Laura offers expertise in EHR and onsite clinic implementation, training, wellness, disease management and nursing. In her current role as a product specialist, Laura supports the Quanum IT division of Quest Diagnostics.

Earn One Continuing Education Unit (CEU) for attending this webinar. 

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

Physician burnout and workforce attrition threaten the sustainability of rural healthcare. Hybrid care models, where virtual physicians support on-site teams in real time, reduce workload and improve professional well-being. Drawing on preliminary evidence from partnered hospitals and 2024 national provider survey results, findings show improved morale, work-life balance, and coverage stability. These results establish a foundation for ongoing evaluation with updated data to be included at next year’s conference.

Presented by:

Katherine Atkinson, Director, Health System Partnerships

Katherine Atkinson brings over 12 years of experience in health technology commercialization and a background in public health and epidemiology. Katherine has led multimillion-dollar partnerships with organizations, including the Gates Foundation, Pfizer, Sanofi, and the Public Health Agency of Canada. Known for her strategic leadership, she has played a key role in developing business strategies, launching first-to-market products, and shaping conversations at global healthcare conferences. As Director of Health System Partnerships at Teladoc Health Canada, she collaborates with healthcare leaders across Canada to advance virtual care and improve access through innovative partnerships.

Jennifer Keough, RN, Clinical Operations Supervisor, Teladoc Health Canada

Jennifer Keough is a Registered Nurse and graduate of Memorial University of Newfoundland, Class of 2013. She brings a strong clinical foundation in rural emergency medicine and critical patient transport by both ground and air. Currently serving as Clinical Operations Supervisor at Teladoc Health Canada, Jennifer plays a key role in advancing virtual care delivery nationwide.

She began her journey with Teladoc in November 2023 as part of the pioneering virtual ER (vER) program, contributing to its development before the launch of the first site. Since then, she has been instrumental in expanding the program to over 20 locations across Canada, supporting clinical teams and driving innovation in digital health services. Her leadership reflects a deep commitment to accessible, high-quality care for patients in diverse communities.

Dr. Tracey Parnell, MD, Chair for Primary Care and Rural Medicine

Dr. Tracey Parnell is a rural Canadian physician and researcher with a passion for medicine that empowers patients and providers. She is currently the Teladoc Health Canada Chair for Primary Care and Rural Medicine, while still maintaining an active and diverse clinical practice. She is an Assistant Clinical Professor at the University of British Columbia and was previously the Research Evaluation and Quality Improvement Sector Lead for the Rural Coordination Centre of BC, which works on behalf of the Joint Standing Committee, an entity that advises the BC government and the Doctors of BC.

She has a heart for providing care for underserved communities, especially those in war torn environments; she has been honoured to care for the most injured and vulnerable on the front lines of Ukraine multiple times since 2022. Believing strongly that patients deserve answers to their question of what is wrong and how can it be fixed, her clinical and research work includes restorative reproductive health, particularly PCOS and endometriosis, focusing on addressing underlying issues contributing to fertility.

Earn One Continuing Education Unit (CEU) for attending this webinar. 

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

For over 35 years, HealthPartners has brought workplaces, health charities and the communities of people with lived experience they serve together under one shared purpose – to improve the lives of those affected by illness. 

The HealthPartners Health Advisory Network is an online community initiative by HealthPartners designed to elevate the voice of people with lived experience in shaping Canada’s healthcare future. Grounded in the belief that better outcomes start with listening to patients and caregivers, the Network connects individuals who have experienced illness—or cared for someone who has—with learnings poised to influence donors and decision makers to help build a healthier Canada for us all.

Through this initiative, HealthPartners created a structured and accessible way for Canadians to contribute their perspectives virtually— ensuring that those most affected by healthcare decisions are meaningfully involved in shaping them. By bridging the gap between people with lived experiences and the health ecosystem, the Health Advisory Network offers a scalable model for embedding patient insight into system design and evaluation.

Our presentation will highlight how the Network operationalizes patient engagement at scale and share early learnings from our recent findings - highlighting the experiences of over 400 individuals who are part of this network. It will also explore the impact of integrating patient voices into decision-making — from improving the relevance of solutions to building greater trust and accountability across the healthcare system.

Presented by:

Shauna Almas, Chief Purpose Officer 

Shauna Almas is the Chief Impact Officer at HealthPartners, a purpose-motivated leader passionate about improving the health and well-being of Canadians. With an intentionally unconventional career spanning commercial, public, and not-for-profit sectors, she brings a unique blend of business acumen and mission-driven leadership. 

Shauna began her career in the life sciences industry, gaining cross-functional expertise in regulatory affairs, sales, and marketing. In the latter half of her career, she has applied that experience to the not-for-profit health sector to drive revenue growth and strategic partnerships nationally. 

She also finds deep fulfillment in serving her community – currently volunteering as a leader with her daughter’s Girl Guides unit and serving on the Board of Directors for her local hospital foundation. 

With a consultative, collaborative style, she lives by the African proverb: "Alone, we go faster. Together, we go further."

Earn One Continuing Education Unit (CEU) for attending this webinar. 

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

This webinar will address the growing cybersecurity risks in Canadian healthcare by providing an overview of user benefits from a national   training program co-developed with clinicians and experts. Designed to build resilience, the program equips healthcare professionals with essential knowledge and practical skills to protect sensitive health information. Evaluation results show strong improvements in awareness, confidence, and applied practices, highlighting the program’s effectiveness in fostering a culture of cybersecurity and shared accountability across clinical environments.

Presented by:

Dr. Ajantha Jayabarathan

A highly accomplished Family Physician, educator, and healthcare innovator, Ajantha Jayabarathan brings over three decades of clinical, academic, and leadership experience to the field of family medicine. As Director of Coral Shared-Care Health Center and Assistant Professor at Dalhousie University, Jayabarathan has pioneered digitally supported, collaborative care models, integrating multidisciplinary teams and advanced digital health solutions to enhance patient outcomes. 

Rajaei Qubrosi, Manager, Security 

Rajaei is an experienced Cybersecurity professional with a history of working in the banking and healthcare industries. With expertise in Cybersecurity Education, Security Operations, Threat & Vulnerability Management, and Policy Development, he currently leads the Security Program at Amplify Care. Rajaei effectively conveys complex security concepts to diverse audiences, facilitating cooperation and understanding among cross-functional teams and healthcare organizations across Canada. His leadership style is rooted in collaboration and empowerment, fostering an environment where security is ingrained in organizational culture

Samantha Bordage, Co-Lead

Samantha Bordage is a Marketing and Communications Specialist at Amplify Care, where she supports national digital health initiatives with a focus on engagement, awareness, and impact. She plays a key role in promoting Shield, a cybersecurity and privacy training program designed to strengthen knowledge and build confidence across the healthcare system.

With a background in Health Administration, Samantha is passionate about making complex digital health topics accessible and relevant to diverse audiences. Her work focuses on driving adoption, increasing participation, and supporting a more secure and resilient healthcare environment through education and communication.

Earn One Continuing Education Unit (CEU) for attending this webinar. 

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

Join us for a reception following the conclusion of e-Health 2026 and to kick off the CHIEF Executive Forum Spring26 events. Reserve your spot by registering today or send an email confirming your attendance to chief@digitalhealthcanada.com.

Your CHIEF Membership includes registration at both the Spring and Fall Symposia and Receptions, however, to reserve your place and ensure everyone will be comfortably accommodated, separate confirmation is required for each of the events.

Join us for this knowledge-sharing, learning, and networking event with public and private sector digital health leaders from across Canada. Reserve your seat at the table where important digital health conversations happen.

All CHIEF Executive Forum members are invited to attend the CHIEF Executive Forum Spring26 Symposium, taking place in Halifax. We will kick things off with a reception following the conclusion of e-Health 2026 on June 16 and continue the conversation at the Spring26 Symposium on June 17.

Site Visits are part of the CHIEF Executive Forum Symposium experience. Continue the conversations started at the Symposium with a small group of industry leaders and decision-makers during the popular health-delivery organization site visits. 

Space is limited so we request only one representative from each organization register.