Using creative and adaptable approached to increase access to primary care. Building hybrid opportunities with primary care allows a sustainable model for citizens. Issues facing both urban and rural communities need an agile approach to building collaborative access points to overcome healthcare shortages and other challenges.

Presented by:

Ashley Dinn, Senior Manager of Virtual Care, NL Health Services

Ashley Dinn is the Senior Manager of Virtual Care at the NL Health Services. She leads a team responsible for supporting and implementing virtual care solutions across the five zones of NL Health Services. 

Ashley Careen, Virtual Care Coordinator– Eastern Zones, NL Health Services

Ashley is a dedicated healthcare professional with over a decade of experience in both urban and rural settings, spanning acute and community-based care. Currently serving as a Virtual Care Coordinator in the Eastern Zones of NL Health Services, Ashley plays a key role in advancing digital healthcare solutions to enhance patient access and quality of care.

A graduate of Memorial University with a Bachelor’s Degree in Nursing, Ashley has extensive experience and a deep understanding of the barriers patients face in accessing healthcare. In her current role, she is committed to addressing these challenges by leveraging virtual care solutions to improve accessibility and bridge gaps in service delivery.

Earn One Continuing Education Unit (CEU) for attending this webinar. Content from the webinar aligns with Core Health Informatics Topics: The Canadian Healthcare System, Information Technology, Analysis and Evaluation

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

Findings revealed that teleconsultation significantly improved clinical, administrative, and organizational practices while maintaining stability in certain workflows. It optimized processes by expanding nursing assistants' scope of practice, ensuring safer and more efficient care. Collaboration between nurses and nursing assistants was enhanced, leading to better care coordination and communication. Leadership played a crucial role in defining professional roles and supporting the transition.

This initiative represents a major advancement in improving LTCF care in Quebec. Given its success in addressing staffing shortages and enhancing care quality, the pilot project might be expanded to additional regions to refine findings and further strengthen resident safety and care standards.

Presented by:

Marie Chantal Leclerc, Université du Québec en Outaouais 

Marie Chantal Leclerc is an Associate Professor in the Department of Nursing Sciences at the Université du Québec en Outaouais. She teaches courses on healthcare management and quality optimization. Her research focuses on well-being-centered innovations, the contribution of information technologies to clinical processes, and the continuous implementation of best practice-based initiatives. She is also involved in academic administration to enhance program quality and improve the experience of future nurses. She is a member of the Order des infirmières et infirmiers du Québec (QIIQ) and the College of Nurses of Ontario (CNO).

Earn One Continuing Education Unit (CEU) for attending this webinar. Content from the webinar aligns with Core Health Informatics Topics: The Canadian Healthcare System, Information Technology, Analysis and Evaluation

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

Health care organizations across Canada are navigating significant operational and financial pressures, with increasing administrative burden and declining reimbursement straining both frontline providers and system administrators. The management of uninsured services, in particular, remains a complex and inefficient challenge—one that impacts physician workflows, staff productivity, and revenue optimization at scale.

Docnote is the only digital platform in Canada purpose-built to streamline uninsured service workflows, reduce administrative strain, and drive efficiency in clinical and organizational settings.

In this Digital Health Canada webinar, attendees will gain insights into how digital solutions can enhance financial sustainability while improving operational efficiency in medical practices. Our expert speaker will demonstrate how Docnote integrates into daily practice, eliminating inefficiencies, automating processes, and standardizing the uninsured service experience for both providers and patients.

Key Takeaways:

✔ Reducing administrative burden and physician burnout through digital workflows

✔ Customizable fee and payment structures aligned with clinic and organizational needs

✔ Enhancing patient engagement and financial transparency in uninsured services

✔ Demonstration of how Docnote optimizes uninsured service management at scale

Join us to explore an enterprise-ready digital solution for uninsured service workflows — designed for immediate implementation across medical practices and health organizations.

Despite significant progress in the digitization of the healthcare system in Canada, most clinicians are still working in data silos, due to challenges with digital health system interoperability (connectedness of care).

A 2024 national physician survey, for example, noted that 35% of respondents spend more than 2 hours per day beyond what they should, to find information needed to provide care for patients. The disconnected nature of health information contributes to growing clinician stress levels  and administrative burden, and is a significant risk to patient safety.

Working together, the CMA, CFPC, RCPSC, and Canada Health Infoway convened a task force of clinical leaders from across Canada to identify barriers and solutions to physician involvement in interoperable digital health activities.

The task force produced a report that outlined key challenges and practical solutions in five policy recommendations, required to advance connected care (interoperability).

This session will:

1.     Briefly review the recommendations of the Task Force.

2.     Profile new and emerging national and provincial/territorial activities intended to act upon the Task Force recommendations, including the national AI Scribe Investment Program.

3.     Engage participants on the path forward, by asking: how can clinicians be best supported to participate in a digitally connected healthcare system ?

Presented by:

Dr. Rashaad Bhyat, Senior Clinical Leader, CIDH, Canada Health Infoway

Dr. Rashaad Bhyat is an award-winning family physician with special expertise in Health Informatics and Digital Health, and an accomplished medical communicator. He is Senior Clinical Leader in the Centre for Clinical Innovation in Digital Health (CIDH) at Canada Health Infoway.

Over the past decade, he has advised Infoway on numerous strategic initiatives across Canada, including AI in health care, interoperability, virtual care, EMR/EHR adoption, electronic prescribing (PrescribeIT), increasing patient access to health records, clinician-focused digital transformation, and the successful Connected Care Clinician Innovation Grant initiative.

In addition to his medical training, Dr. Bhyat completed a Masters Certificate in Physician Leadership from York University’s Schulich School of Executive Management, a Certificate in Artificial Intelligence in Healthcare from McMaster University, and executive education in Leading Digital Transformation at Harvard Medical School.  In 2024, he joined the new Toronto Metropolitan University’s School of Medicine as Digital Health Thread Lead and Assistant Clinical Professor.

Recently, he co-chaired the Digital Health Interoperability Task Force, a joint initiative of the CMA, CFPC, Royal College, and Infoway, that released its report and recommendations in the fall of 2024. He also co-chaired the CanMEDS 2025 Data Informed Medicine Working Group, for the Royal College of Physicians and Surgeons of Canada.

Currently he practices in an EMR-enabled family medicine clinic in Brampton, Ontario.

** This session is part of the Webinar Wednesday Healthcare Innovation Rounds series and has has been certified for Mainpro+® credit. **

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

Join us in Toronto from June 1 – 3 for e-Health25!

e-Health is the premier event for Canadian digital health professionals working to make a difference in health and healthcare delivery.

Since its inception in 2000, the e-Health Conference and Tradeshow has served as a vital epicentre of Canadian digital health discussion and debate, attracting over 1,000 health professionals annually. e-Health is the optimal spot for networking and knowledge sharing with peers nationally and around the globe.

With in-demand speakers, expert panellists and presenters, and leading-edge exhibitors, e-Health always delivers memorable education and networking opportunities.

Join us as we celebrate 25 years of e-Health!

Visit the e-Health website to learn more.

Join us lakeside at IRENE to celebrate the conclusion of the e-Health Conference and the commencement of the CHIEF Executive Forum Spring Symposium.

Volunteers will be waiting to guide you to the venue after the e-Health closing keynote.

All CHIEF Executive Forum members are invited to attend the CHIEF Executive Forum Spring25 Reception in Toronto on June 3, 2025. Reserve your spot by registering today or send an email confirming your attendance to chief@digitalhealthcanada.com.

Your CHIEF Membership includes registration at both the Spring and Fall Symposia and Receptions, however, to reserve your place and ensure everyone will be comfortably accommodated, separate confirmation is required for each of the events.

Join us for this knowledge-sharing, learning, and networking event with public and private sector digital health leaders from across Canada. Reserve your seat at the table where important digital health conversations happen.

All CHIEF Executive Forum members are invited to attend the CHIEF Executive Forum Spring25 Symposium, taking place in Toronto on June 4. The Symposium experience will kick off on June 3 with a CHIEF Executive Forum networking reception after the close of the e-Health25 Conference and Tradeshow.

All Digital Health Canada Members are encouraged to register and attend the Annual General Meeting on Wednesday, June 18 from 12 - 1 PM ET. 

The following matters will constitute the Agenda of the Digital Health Canada Annual General Meeting 2025 (Virtual):

1. Call to Order
2. Approval of the Minutes of the Annual General Meeting held June 19, 2024
3. President's Report
4. CEO Report
5. Treasurer's Report and Audited Financial Statements for Fiscal Period ending March 31, 2025
6. Appointment of the Auditor for 2025-2026
7. Board Development Committee Report on Nominations and Elections
8. Introduction of Incoming Board of Directors
9. Other Business
10. Adjournment