Healthcare runs on urgency. A nurse on the floor can't wait three days for IT support. A service desk team shouldn't spend their day manually triaging tickets. And clinical care teams deserve technology that works as fast as they do.

These aren't new problems. But there are practical ways to solve them — and that's exactly what this session is about. Join this session to see AI built for the realities of Canadian healthcare.
We'll walk through three scenarios: a clinician who needs help but can't get to a computer — and how voice-based requests get captured, routed, and resolved without manual triage. A staff member who needs a quick answer without calling the service desk — and how AI handles it through tools they already use. And an IT team spending time on work that shouldn't need a human — and how automated workflows free them to focus on what actually requires their expertise.

Whether you're supporting patient care, managing service requests, or evaluating responsible AI adoption, this session demonstrates AI that works within your existing environment to reduce manual handoffs and keep care teams focused on patients.

Presented By:

Christy Fong, Solution Consultant, ServiceNow

Christy Fong is an Advisory Solution Consultant at ServiceNow, where she partners with healthcare organizations across Western Canada to design and implement AI-driven solutions that improve operational efficiency and patient care delivery. With a career spanning enterprise SaaS sales, product management, and software development, she brings a rare end-to-end perspective to every client engagement — from understanding technical requirements to demonstrating practical, outcome-driven solutions.

Akshatha Sridhar, Advisory Solution Consultant, ServiceNow

Akshatha Sridhar is an Advisory Solution Consultant at ServiceNow, where she focuses on Canadian Healthcare accounts, helping health system leaders move from AI ambition to measurable outcomes. With over 17 years of experience at the intersection of enterprise technology and business transformation, she specializes in ServiceNow, cloud platforms, automation, and AI — translating complex capabilities into strategies that resonate at the board and executive level.  Akshatha just completed her MBA in Strategic Leadership and is the Global Lead for TruAbility.

A national suicide crisis helpline is being developed to provide 24/7, confidential support to individuals in distress across the country. This presentation explores the design of a resilient, privacy-protected, and equitable digital infrastructure underpinning the service. Through collaboration among technology partners, crisis centres, and policy leaders, the initiative demonstrates how cloud-based systems can strengthen reliability, regional responsiveness, and access to care for underserved and remote populations.

Presented by:

Dan Harren, Director of Digital Acceleration & Initiatives, CAMH

Dan Harren is the Director of Digital Acceleration & Initiatives at the Centre for Addiction and Mental Health (CAMH) in Toronto, Ontario. In this role, he leads a portfolio of regional and pan‑Canadian projects designed to modernize CAMH’s digital infrastructure, drive rapid technology adoption and embed data‑driven solutions across clinical and operational settings.

Dan has supported a number of large-scale IT projects including the migration of CAMH’s network and infrastructure to the cloud, migrating CAMH’s clinical EMR to the cloud, advanced integrated care initiatives to improve patients’ physical and mental health outcomes, and has supported the deployment of tools and technologies to embed Measurement Based Care CAMH. Dan supported the rollout of the technology stack required to deploy the 9‑8‑8 Suicide Crisis Hotline which is a national service serving Canadians in crisis via phone or text. Dan’s is also engaged in the work to build and deploy a pan-Canadian Integrated Youth Services (IYS) federated data platform which will serve Youth, Research, and Integrated Youth Service providers across Canada.

Earn One Continuing Education Unit (CEU) for attending this webinar. 

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

VIP Breakfast hosted by the Digital Health Canada Board of Directors
Meet and interact with international delegates, plenary speakers, and key sponsors in an intimate, small-group setting. By invitation only. 

Join us for a reception following the conclusion of e-Health 2026 and to kick off the CHIEF Executive Forum Spring26 events. Reserve your spot by registering today or send an email confirming your attendance to chief@digitalhealthcanada.com.

Your CHIEF Membership includes registration at both the Spring and Fall Symposia and Receptions, however, to reserve your place and ensure everyone will be comfortably accommodated, separate confirmation is required for each of the events.

Join us for this knowledge-sharing, learning, and networking event with public and private sector digital health leaders from across Canada. Reserve your seat at the table where important digital health conversations happen.

All CHIEF Executive Forum members are invited to attend the CHIEF Executive Forum Spring26 Symposium, taking place in Halifax. We will kick things off with a reception following the conclusion of e-Health 2026 on June 16 and continue the conversation at the Spring26 Symposium on June 17.

Site Visits are part of the CHIEF Executive Forum Symposium experience. Continue the conversations started at the Symposium with a small group of industry leaders and decision-makers during the popular health-delivery organization site visits. 

Space is limited so we request only one representative from each organization register.

All Digital Health Canada Members are encouraged to register and attend the Annual General Meeting on Wednesday, June 24 from 12 - 1 PM ET. 

The following matters will constitute the Agenda of the Digital Health Canada Annual General Meeting 2026 (Virtual):

1. Call to Order
2. Approval of the Minutes of the Annual General Meeting held June 18, 2025
3. President's Report
4. CEO Report
5. Treasurer's Report and Audited Financial Statements for Fiscal Period ending March 31, 2026
6. Appointment of the Auditor for 2026-2027
7. Board Governance Report
8. Board Development Committee Report on Nominations + Slate of Proposed Directors
9. Other Business
10. Adjournment

Resources:

If you unable to attend the Annual General Meeting, please delegate your voting rights to a member who can attend by downloading, completing, and emailing the proxy form at https://digitalhealthcanada.com/wp-content/uploads/2026/05/Proxy-Form-AGM-June-24-2026.pdf to sbott@digitalhealthcanada.com before June 17, 2026.