This webinar will share outcomes from the Virtual Healthcare 101 (VHC 101) pilot, a library-based digital health literacy initiative co-designed with patient and community partners and delivered by the Virtual Care Program at London Health Sciences Centre and St. Joseph’s Health Care London. 

As healthcare increasingly shifts to digital-first models, equity-deserving populations continue to face barriers related to digital literacy and awareness of virtual care options. VHC 101 addresses a vital question: How do we ensure that the future of healthcare includes everyone in a system that is increasingly relying on digital tools? Using a co-design methodology alongside our community and patient partners, we created a 90-minute workshop designed to introduce community members to virtual healthcare and digital system tools and resources to help improve participants' knowledge of and comfort with accessing virtual care. 

The presentation will highlight key findings from the initiative, including measurable improvements in participant comfort with technology and understanding of virtual care options, insights from library partners, and six key drivers of digital inclusion identified through the pilot. The session will also explore lessons learned and the ways in which we are building out the program to ensure that the future of healthcare truly works to bridge the digital divide. 

Presented by:

Nerissa Taylor, London Health Sciences Centre/St. Joseph's Health Care London

Nerissa oversees the Virtual Care Program and MyCarePortal at London Health Sciences Centre and St. Joseph’s Health Care London. Nerissa is also a bilingual (French/English) practicing Speech-Language Pathologist with over 15 years of experience in clinical and IT settings. Nerissa blends her clinical expertise with digital healthcare innovation to pioneer transformative changes with a holistic and updated approach.

Kate Kingswell, London Health Sciences Centre/St. Joseph's Health Care London

Kate Kingswell is the Virtual Care Specialist for the Virtual Care Program at London Health Sciences Centre (LHSC) and St Joseph’s Health Care, London. Having served at both LHSC and St Joseph’s for 15 years, the focus of the past 5 years has been her most challenging and exciting role to date working to enhance and improve the digital patient and provider experience by promoting awareness and adoption, increasing equitable access to virtual care services, supporting inclusivity and facilitating partnerships in the community, to narrow the digital divide and further enable digital health technology.  

Sponsored by:

Earn One Continuing Education Unit (CEU) for attending this webinar. 

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

Let’s discuss the future of digital health in Canada over breakfast. Digital Health Canada/RSN Montreal 2026 Breakfast will identify common challenges and opportunities from across Canada, with a focus on Quebec innovation. Learn about local innovation programs and opportunities, and gain insights into digital health partnerships and collaborations from other provinces to spark new ideas and drive progress in Quebec and beyond.

The Breakfast will take place in Montreal, Quebec on Tuesday, October 27, 2026.

Digital Health Canada Member Early Bird and Bundle savings on now!

• Member Early Bird (until September 25, 2026): $125
• RSN Member Early Bird (until September 25, 2026): $125
  
• Member Regular (starting September 26, 2026): $155
• RSN Member Regular (starting September 26, 2026): $155
  
• Non-Member Regular: $185
• Student: $50
• Member Ticket Bundle (5 tickets): $685
• Member Ticket Bundle (10 tickets): $1,370
• Member Ticket Bundles (25 tickets): $3,225
• Member Ticket Bundles (50 tickets): $6,075

• Registration fees shown include 5% GST and 9.975% QST
• Earn 2 Continuing Education Units (CEUs) for attending this event.
• Cancellation policy: Registration cancellations received before 5:00 PM ET on September 28, 2026, will be eligible for a full refund. Registration cancellations received after 5:00 PM ET on September 28, 2026, are non-refundable. An alternate attendee's name may be substituted until October 26, 2026. For more information, please request substitutions in writing to info@digitalhealthcanada.com. Any registration transferred from a member to a non-member will be adjusted to the non-member rate. 
• To inquire about sponsoring this event, contact Dino Falvo.
  

This session explores how healthcare organizations can reduce information fragmentation by adopting an enterprise content management (ECM) strategy. Attendees will learn how intelligent capture, archival of legacy data, systems integrations, and records governance create a unified record that improves clinician access, operational efficiency, compliance, and digital transformation outcomes.

Presented by:

Victoria McMillan, CAPM, Director, Implementation, le Groupe Cercle (Cercle Group)

Victoria McMillan is a healthcare technology leader with over 11 years of experience at le Groupe Cercle Group, where she currently serves as Director of Implementation. She leads healthcare IT implementations and integrations across Quebec and Ontario, oversees customer support and client experience initiatives, and drives strategic growth and team development. With a strong background in project management, stakeholder engagement, and healthcare operations, she has successfully delivered projects for leading organizations across Canadian Healthcare.

Laura Hall, Product Specialist, Quanum IT (division of Quest Diagnostics)

Laura Hall brings more than 35 years of healthcare experience to Quanum Enterprise Content Solutions (ECS) and Quest Diagnostics. Laura spent the first 10 years of her career as an oncology nurse at Baptist Hospital. She also served at HCA, Onlife Health and Blue Cross. Laura offers expertise in EHR and onsite clinic implementation, training, wellness, disease management and nursing. In her current role as a product specialist, Laura supports the Quanum IT division of Quest Diagnostics.

Sponsored by:

Earn One Continuing Education Unit (CEU) for attending this webinar. 

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

Join us in Regina on November 4, 2026 for SK26, Digital Health Canada’s Saskatchewan Region Conference! This one-day conference offers networking and learning for Saskatchewan-based members and digital health professionals.

Take advantage of Member Early Bird pricing of $220 until October 2!

• Member Early Bird (until October 2): $220
• Member Regular (starting October 3): $280
• Non-Member Regular: $360
• Member Student: $95
• Member Ticket Bundle (5 tickets): $1,255
• Member Ticket Bundle (10 tickets): $2,505
• Member Ticket Bundles (25 tickets): $5,915
• Member Ticket Bundles (50 tickets): $11,130

Please note: Registration for the MeetUp is already included in your conference registration. A separate MeetUp registration is only required for those who are not attending the conference. 

• Registration fees shown include 5% GST
• Earn 4.5 Continuing Education Units (CEUs) for attending this event
• Cancellation policy: Registration cancellations received before 5:00 PM CST on October 4, 2026 will be eligible for a full refund. Registration cancellations received after 5:00 PM CST on October 4, 2026 are non-refundable. An alternate attendee's name may be substituted until November 3, 2026. For more information, please request substitutions in writing to info@digitalhealthcanada.com. Any registration transferred from a member to a non-member will be adjusted to the non-member rate. 
• To inquire about sponsoring this event, contact Dino Falvo.

As health systems explore increasingly capable AI agents, the challenge is not simply where AI can be applied, but how to deploy it in ways that are clinically relevant, operationally valuable and sustainable. This presentation showcases Fraser Health’s experience building a broad AI portfolio across clinical, operational and corporate settings, with multiple solutions in active production and several sustained beyond the pilot stage over several years. Fraser Health’s AI journey spans a progression from Generate, Automate, Inform and Navigate to Prioritize and Optimize, reflecting increasing levels of capability, agency and complexity. Examples include workforce automation, clinical workflow support, digital care navigation, quality and patient safety applications, medical imaging triage, and predictive discharge planning. The presentation also highlights the organizational conditions that enable sustained adoption, including workflow selection, readiness, intake and prioritization, and governance. Together, these examples illustrate how Fraser Health is moving AI beyond proof of concept into sustained operational use while maintaining alignment with clinical priorities and measurable value for patients, providers and operations.

Presented by:

Dr. Dimple Prakash, Pediatric Ophthalmologist

Dr. Dimple Prakash is a pediatric ophthalmologist who brings over 20 years of clinical experience from India to her work in Canadian healthcare management. She holds a Master’s in Healthcare Administration from the University of British Columbia and has earned certifications in quality improvement, data analytics, project management, and change management. Committed to continuous improvement, Dr. Prakash applies the belief in constant evolution through roles spanning project leadership, quality improvement, and strategic consulting. She has found her niche at the intersection of management consulting, data, advanced analytics, and healthcare transformation. At the Centre for Advanced Analytics, Data Science and Innovation (CAADSI), Dr. Prakash has been instrumental in building and elevating a high-performing team of managing consultants. This team has been recognized by senior leadership as a key driver—the “secret sauce”—supporting the success of multiple analytics products and solutions with her thoughtful application of clinical acumen elevating consulting strategies, that continue to strengthen organizational impact and value delivery.

Dr. Casper Shyr, Senior Director, Advanced Analytics and Data Science, Fraser Health Authority

Dr. Casper Shyr is the Senior Director of Advanced Analytics and Data Science at Fraser Health Authority, bringing 20 years of experience leading technical AI development and deployment, analytics and data science initiatives focused on improving healthcare operations, supporting clinical decision-making and enabling a more data-informed health system ecosystem. He holds a PhD in Bioinformatics from the University of British Columbia, with a research focus in computational biology for medical genomics. Dr. Shyr is also an Adjunct Professor with the School of Health Information Science at the University of Victoria, where he mentors PhD candidates on digital health and Responsible AI initiatives.

Earn One Continuing Education Unit (CEU) for attending this webinar. 

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

As Canada advances toward more integrated and AI-enabled health systems, physicians continue to experience electronic medical record (EMR) frustrations that impact patient care and workflow efficiency. This mixed method study explores what physicians truly need from their EMRs versus what they find unacceptable, through a provincial study and specialty-specific focus groups. By identifying priority functionalities and key design gaps, this work offers evidence-based insights to inform EMR redesign, interoperability initiatives, and physician-centred digital health strategies.

Presented by:

Mavis Jones, Manager, Policy, Evaluation & Corporate Performance

Mavis Jones has been with OntarioMD for ten years and leads a team that runs clinician-facing evaluations on digital health. Prior to that, she held roles in knowledge translation in government and charitable health sectors.  She holds a PhD in politics and has completed post-docs in medical anthropology and sociology of science, with a focus on health technology policy.

Dannica Switzer, Rural Generalist

Dannica Switzer is a rural generalist working as a locum throughout Northern Ontario. She is involved with the OMA’s Rural Medicine Forum and District 9, and has been part of the OMA’s Advocacy Panel, now the Advocacy, Communications and Engagement Panel, from 2023-2026. Dannica is a strong advocate for Northern and Rural health.

Earn One Continuing Education Unit (CEU) for attending this webinar. 

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

Digital Health Canada is launching a new program—Community Connect—to bring members of the digital health community together in a less formal setting than a regional conference, and we’ve chosen Waterloo, Ontario for the first event.

Join us at Community Connect Waterloo for leadership insights and to meet and connect with professionals from the K-W and Tri-Cities area working in healthcare, technology, research, and innovation.

Speakers

• Dr. Payal Agarwal, Provincial Clinical Lead, Digital Health, Ontario Health and Chief Medical Information and Innovation Officer, Waterloo Regional Health Network
• Dr. Mohamed Alarakhia, CEO, Amplify Care
• Helen Chen, Director, Professional Practice Centre in Health Systems, University of Waterloo

Details

• Tuesday, November 24 from 5:00 p.m. – 7:00 p.m.
• University of Waterloo, B.C. Matthews Hall (BMH), Room EXP 1686
• Registration is $25 for Digital Health Canada members/$35 for non-members
• Refreshments included

This presentation explores how gaps in clinical documentation workflows within hospital-based electronic record systems can contribute to patient safety risks. Drawing on a systematic review of the literature, it examines issues involving medication documentation, handoffs and transitions of care, structured EHR data quality, patient identification, and nursing documentation, while highlighting opportunities for workflow redesign and the role of Health Information Management professionals in supporting safer digital documentation practices.

Presented by:

Ana Paula Martines Inácio, MD

Ana Paula Martins Inácio, MD, is a Brazilian-trained physician with experience in clinical care, health systems management, research, and quality improvement. She completed postgraduate studies in Health Systems Management in Canada and contributed to a Health Information Management project at London Health Sciences Centre focused on documentation quality, data analysis, and process improvement. Her interests include digital health, patient safety, health information, and the use of data to improve healthcare quality and clinical practice.

Aastha Singh, Health Information Management Practitioner, Saskatchewan Health Authority

Aastha Singh is a healthcare professional from India with a solid clinical background in Dental Surgery and Public Health. In 2023, she relocated to Canada to enhance her expertise and completed her studies in Health Systems Management at Fanshawe College. Following this, she earned her CHIM Certification. Currently, she serves as a Health Information Management Practitioner at the Saskatchewan Health Authority.

Earn One Continuing Education Unit (CEU) for attending this webinar. 

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

Description TBD.

Presented by:

Sirena You, HealthByte Technology Inc.

Sirena You is a Vancouver-based serial entrepreneur, investor, and the founder of HealthByte Technology Inc., a platform advancing consumer-driven, preventative healthcare. She has founded and co-founded multiple companies across technology and innovation sectors, with ventures reaching billion-RMB scale and serving large global user bases.

Her career began in the ultra-high-net-worth market, including 10+ years of selling private jets,  where she developed a deep understanding of access, service models, and premium ecosystems. A pivotal turning point came during her time with Human Longevity Inc., a pioneer in genome-based precision healthcare, where she recognized that many of the most advanced health technologies remained accessible only to the wealthy.

This realization reshaped her mission. Today, Sirena is strong advocate for the democratization of healthcare in North America, focused on building and investing in direct-to-consumer (DTC) healthcare platforms that enable individuals to access preventative, data-driven health tools. Her work centers on empowering people to take control of their own health, while contributing to a more sustainable and accessible healthcare system.

Earn One Continuing Education Unit (CEU) for attending this webinar. 

Webinar Wednesday attendance is one of the benefits of Digital Health Canada Membership. Not a member yet? Join Digital Health Canada to enjoy Webinar Wednesdays and other benefits of membership. 

Join us for this knowledge-sharing, learning, and networking event with public and private sector digital health leaders from across Canada. Reserve your seat at the table where important digital health conversations happen.

All CHIEF Executive Forum members are invited to attend the CHIEF Executive Forum Winter27 Symposium.

Stay tuned for more details!